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EDW Holdings Ltd

Ofgem launches new Switching Programme to improve the way consumers change energy suppliers

Posted: 02/08/22 by EDW Holdings Ltd

Ofgem launches new Switching Programme to improve the way consumers change energy suppliers

To support customers with this industry change, EDW Technology has launched a new solution to automate the switching process

What is the Switching Programme?­

Ofgem’s Switching Programme, launched to the energy industry on 18 July 2022, provides a faster and more reliable way for businesses and consumers to switch energy suppliers. Ofgem has introduced a new Central Switching Service to manage the process and interaction between market participants. By reducing the time it takes for energy suppliers to move consumers to a different provider from 21 days to up to 5 working days, the programme aims to provide reliability, and certainty. Through this transformation, Ofgem is aiming to remove barriers to moving energy providers by improving the experience, by becoming more customer focused and reducing errors in the switching process.

Read the full news piece here: https://www.teamenergy.com/new...

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