Getting the Message Right

The most important thing for any business is to find customers and keep them coming back. Creating a long term relationship with customers is now the way many organisations hope to achieve long term growth and profitability. This can be done via face to face contact, over the telephone or simply by a letter.

Getting the Message Right courses will help anyone who has to communicate by any means with internal and external customers or potential customers for your business.

Schedules open courses in this section include:

• Customer Service on the Telephone
• Developing Assertiveness skills
• Helping Difficult Customers
• Minutes Made Easy
• Written communication at its BEST!

Bespoke in-house courses in this section include:

• Customer Service for off-site personnel
• Key Account Management
• Make every Email count!
• Pitching for Business
• Presentation skills - from Terrified to Terrific!
  
• Running and chairing meetings
• Secretaries of Excellence
• Speed Reading for Beginners
• Writing a Winning Proposal

All these courses can be delivered onsite and tailored to your business requirements.

Call the Training Team 01604 490470 to discuss how we can help you!

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