Getting the Message Right

The most important thing for any business is to find customers and keep them coming back. Creating a long term relationship with customers is now the way many organisations hope to achieve long term growth and profitability. This can be done via face to face contact, over the telephone or simply by a letter.

Getting the Message Right courses will help anyone who has to communicate by any means with internal and external customers or potential customers for your business.

Schedules open courses in this section include:

  • Customer Service on the Telephone
  • Developing Assertiveness skills
  • Helping Difficult Customers
  • Minutes Made Easy
  • Written communication at its BEST!

Bespoke in-house courses in this section include:

  • Customer Service for off-site personnel
  • Pitching for Business
  • Presentation skills - from Terrified to Terrific!
  • Running and chairing meetings
  • Secretaries of Excellence
  • Writing a Winning Proposal

All these courses can be delivered onsite and tailored to your business requirements.

Call the Training Team 01604 490470 to discuss how we can help you!

date

title

venue

time

price

14th Nov 2019

Helping Difficult Customers!

Northamptonshire Chamber

09:15 – 17:00

Book Now

21st Nov 2019

Developing Assertiveness Skills

Northamptonshire Chamber, Room: Conference Suite

09:30 – 17:00

Book Now

26th Nov 2019

Written Communication at its BEST!

Northamptonshire Chamber, Room: Conference Suite

09:15 – 17:00

Book Now

14th Jan 2020

Customer Service on the Telephone

Northamptonshire Chamber

09:30 – 17:00

Book Now

5th Feb 2020

Minutes Made Easy

Northamptonshire Chamber

09:30 – 17:00

Book Now

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