Do you already have good knowledge of Excel? Then this one’s for you! This course builds on your prior knowledge and will progress you further by using some of the more complex Excel functions, bringing your ability to a new level using new formulas and analysing data effectively.
This course will help you gain the skills in how to analyse data and share insights with one of the most powerful reporting tools. With over 20 built-in visuals and a vibrant community of custom visualisations, you can create stunning reports.
This ½ day course is suitable for all those currently working in an export environment or are new to exporting. It will advise attendees on the most appropriate Incoterm® to use for their international transactions. This covers a full update on the changes between 2010 and 2020. It will guide on who has what obligation during a sale including where risk and cost pass from Seller to Buyer during the transaction.
This 2-day course will introduce you to some of the tools and techniques essential to the role of Supervisor/Manager and to develop the skills to enable you to manage and motive people effectively and productively.
An effective telesales call is not just about picking up the phone and “going for it”; to win business and achieve your call objectives it needs to capture your prospect’s attention, build rapport over the phone with the use of communication techniques and adapting to different personality types. This workshop is designed to show you how to effectively use the concept of upselling and cross selling for effective telesales that will have an immediate impact on the business.
This course gives an overview of export procedures. We recommend this for individuals who only need a top-level understanding of international trade procedures or those with relevant qualifications and/or experience in the export industry who want a refresher.
This course gives an overview import procedures. We recommend this for individuals who only need a top-level understanding of international trade procedures or those with relevant qualifications and/or experience in the import industry who want a refresher.
This course will develop your awareness of how to influence and also deepen your influencing skills to benefit you and your business to be more effective. Successful influencing is about making a connection and appealing to the heart as well as the head. It is about identifying personal triggers and adapting your style to others’ to get the best results from the people you are trying to influence.
Anyone who is familiar with the basic features of Excel together with basic formulas will benefit from attending this course. This course places great emphasis upon the importance of understanding how to build the spreadsheet correctly with Dynamic Ranges. It is therefore important that participants are at the appropriate level to ensure a good learning experience.
The purpose of this course is to help you identify what it may be that’s preventing you from having difficult conversations and provide you with strategies to handle them effectively.
