Title: Telephone Sales Skills

Venue: Northamptonshire Chamber, 8 Waterside Way, Northampton, NN4 7XD

Description: An effective telesales call is not just about picking up the phone and “going for it”; to win business and achieve your call objectives it needs to capture your prospect’s attention, build rapport over the phone with the use of communication techniques and adapting to different personality types. This workshop is designed to show you how to effectively use the concept of upselling and cross selling for effective telesales that will have an immediate impact on the business.