Lexus retains top spot for after sales service in Auto Express Driver Power survey
Lexus centres have again been named the best for after sales service in Auto Express’s Driver
Power survey of Britain’s franchised dealerships.
Lexus achieved the highest overall rating in the “service” category of the survey, based on the
opinions and real-world experiences of the thousands of UK motorists.
With consistently high scores for facilities, the courtesy of staff and the quality of communications
and workmanship, the brand gained a 93.05 per cent result. This in turn helped secure it second
place overall in the Best Car Dealers ranking, repeating its 2021 success. Lexus has never ranked
lower than second in the survey in the past six years, its record including a run of four consecutive
Reporting the results, Auto Express said: “Lexus’s service centres shone brightest of all. Owners
love the facilities and are treated courteously by staff, who are also great communicators and can
be proud of their workmanship.” It highlighted the fact that “incredibly” only 2.9 per cent of owners
said they had had an after sales-related complaint.
Chris Hayes, Director of Lexus in the UK, commented: ““Delivering the best possible customer
service is absolutely central to our Lexus principles. It’s thanks to the commitment and hard work
invested by the amazing team in our network that we continue to improve and maintain our leading