Title: How to hold Difficult Conversations

Venue: Lockgates House

Description: The purpose of this course:

The purpose of this course is to help you identify what it may be that’s preventing you from having difficult conversations and provide you with strategies to handle them effectively.

Benefits to an organisation:

Highly skilled workforce with enhanced communication skills, who know how and when to have difficult conversations.

Who is this course for?

Anyone in the organisation.

What will the course cover?

The impact of attitude
What is a difficult conversation?
What makes them difficult?
How to approach a difficult conversation
The structure of a difficult conversation

By the end of the course, delegates will be able to:

Be aware of your impact on communication
How to approach a difficult conversation
How to structure a difficult conversation