Board Profiles

Louise Wall (Interim CEO)


Louise Wall was appointed as Northamptonshire Chamber of Commerce’s Interim CEO effective from Thursday 18th June 2020.

Louise became the Coventry and Warwickshire Chamber’s Group Commercial Director in the summer of 2014 and is responsible for overseeing all operations within the Chamber ranging from membership services, business support programmes and international trade.

Louise is a fully qualified HR professional with a breadth of experience across the public and private sector having headed up a successful small HR and IT consultancy business for nearly ten years, as well as key roles within Local Authorities, with an emphasis on the economy and enterprise.

She was previously Head of Sustainable Communities at Warwickshire County Council and founder member of the Coventry and Warwickshire Local Enterprise Partnership Executive board.

Nick Lygo-Baker (President)

Paradigm CX

Nick is a leading expert in customer experience and a specialist in operationalising customer insight, Nick is an accredited member of the Market Research Society and Certified Customer Experience Professional.

He provides growing SME’s and large businesses with Customer Strategy and Customer Research Solutions (Voice of Customer and Employee, Mystery Shopping and
Journey Mapping).

He provides growing SME’s and large businesses with Customer Strategy and Customer Research Solutions (Voice of Customer and Employee, Mystery Shopping and
Journey Mapping).

He was listed in the top 25 CX professionals and top 150 Global Thought Leaders and Influencers in 2020. Now an international best-selling co-author, Nick is proud to be member of the Milton Keynes Chamber and to serve on the board.

Darren Millis (Vice President)


Partner, Geoffrey Leaver Solicitors LLP

Darren is Partner at Geoffrey Leaver LLP, a firm of solicitors at the heart of Milton Keynes’ business community. As team leader of the commercial property team, Darren has day-to-day contact with the businesses and entrepreneurs driving Milton Keynes’ successful growth. Darren joined Geoffrey Leaver in January 2014 after 16 years as a solicitor and partner with a Legal 200 firm in Kent. Darren has worked with developers on both local and national level, as well as on the property aspects of corporate and finance deals. He has a wealth of experience in more complicated land acquisition work including options and conditional contracts together with leases and licenses for both landlord and tenant. In his spare time Darren enjoys traveling and walking. As a keen linguist he is currently studying German for business (and leisure !)

Steve Robinson
Business Advisory Partner, Mercer & Hole

Steve is a Audit and Business Advisory Partner based at Mercer & Hole’s Milton Keynes office. He has significant experience in the Northampton and Milton Keynes market working with corporate businesses and not-for-profit organisations.

Steve has a strong background of working for independent schools and academies, ranging from single schools to large education groups. Within the corporate sector, he focuses on working with owners to achieve their ambitions across a wide range of sectors including manufacturing, property, construction, freight & logistics, retail and professional practices.

In 2016, Steve joined Mercer & Hole from Grant Thornton, where he had worked since 1986 and had been a Partner for the previous 18 years. He is a past President of both the Milton Keynes and Northampton Chamber of Commerce.

Outside of work, Steve has held the post of Governor at a Secondary School Academy for the past three years and is a Cub Scout Leader in the Northamptonshire village of Brixworth. Steve enjoys supporting Northampton Saints Rugby Union Club and Liverpool Football Club. He is married with three children.

Shalom Lloyd

Founder & CEO Naturally Tribal Skincare Ltd

An award-winning, senior business professional, with over 24 years’ experience in the pharmaceutical industry. A British-Nigerian with a BSc and MSc in Pharmacy from the Ukrainian Academy of Pharmacy in former Soviet Union, and an MBA from the University of Liverpool, resulting in a cross-cultural background which has enabled her to push for diversity and cultural awareness in the global business place at every opportunity for herself and others.

Shalom is the Founder of Naturally Tribal Skincare, a natural chemical-free skincare company built on valuing healthy, ethical and sustainable living whilst empowering African women.

Shalom is also the Chief Strategy Officer at Emerging Markets Quality Trials (eMQT), an organisation focused on diversity in Clinical Trials providing the global pharmaceutical industry access to patients in Africa.

Shalom is a Department of International Trade Export Champion, a Mentor and strong believer in the fact that anything is possible!

Imelda Galvin

Group Chief Operating - Officer Milton Keynes College

Imelda studied at Trinity College in Dublin before she moved to London to cut her teeth in the corporate world of financial consulting, first at Deloitte then at KPMG. Having

the workforce – seeing this as a chance to create opportunities for all.

Imelda’s expertise in business turnaround and performance improvement alongside her strengths in building collaborative relationships will add value to the Chamber and its members.

Imelda joined the MK Chamber of Commerce as a non-executive director on 20th October 2020.

Scott Jones

CEO, 123 Internet Group

After a short career within the insurance market working within the MIS team supporting the merger of Aviva, Scott moved to online automation developing web platforms and early digital marketing concepts within the car rental industry and was pivotal in developing and launching the Government Scrappage Scheme.

For more than 15 years he has worked within the Digital space, helping to support big brands with their online strategies reaching an accredited fellow member of the Chartered Institute of Marketing (FCIM) and member of the Chartered Institute of Public Relations (MCIPR).

As a leading local agency owner, his team of 20 professionals offer a full suite of services including branding, web design, social media and SEO. The agency has grown to support a local, national and international audience and activity works with a number of local businesses. Scott and his team are also the official digital partners of MK Lightning Ice Hockey and a Platinum founding member of SproutSocial.

Scott Jones

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