How to hold difficult conversations - we need to talk!

The purpose of the course

Sometimes we put off having difficult conversations; we either ignore them of push them under the carpet. This course helps individuals to confront those difficult conversations that need to be had whether to improve performance, attendance or any important issues.

Benefits to the organisation:

It is imperative that staff and management are skilled in having the conversations that we don’t want to have. These conversations tend to be pivotal to the success of the individual, team and overall organisation. This is a must do course!

Who is this course for?

This course is useful for all levels of staff and management.

Topics covered:

  • Types of conversations people find challenging and why
  • What holds us back - our emotions and thoughts
  • Perceptions and assumptions
  • Listening skills
  • Communication skills
  • A simple structure how to hold a difficult conversation, tools, techniques & best practice

By the end of the course:

  • Confidence to hold a difficult conversation effectively
  • Become aware of what gets in the way
  • Develop strategies to become aware of assumptions and perceptions
  • Greater awareness of own communication style
  • Tools and techniques of best practice

For more information, or to book a place on this course, call us on 01604 490470 or email training@chambermk.co.uk. Chamber members can book online.

date

title

venue

time

price

21st Nov 2018

Conflict Management

Northamptonshire Chamber

09:15 – 12:30

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4th Dec 2018

Effective Appraisal Skills and formal interviewing

Northamptonshire Chamber

09:30 – 17:00

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15th Jan 2019 to
16th Jan 2019

Successful Supervisory Management

Northamptonshire Chamber, Room: Conference Suite

09:15 – 17:00

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22nd Jan 2019

Managing Your Workload

Northamptonshire Chamber, Room: Conference Suite

09:15 – 17:00

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30th Jan 2019

Improve your self-confidence in the workplace

Northamptonshire Chamber

09:15 – 12:30

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31st Jan 2019

Project Management

Northamptonshire Chamber, Room: Conference Suite

09:00 – 17:00

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5th Mar 2019 to
6th Mar 2019

Train the Trainer

Northamptonshire Chamber, Room: Conference Suite

09:00 – 17:00

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7th Mar 2019

Conflict Management

Northamptonshire Chamber

09:15 – 12:30

Book Now

 


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