This entertaining course is aimed at those key people who are in first contact with telephone callers or visitors. The event will demonstrate the importance of creating an early and positive image of the organisation and will provide delegates with the skills and confidence to ensure that all callers enjoy their ‘visit’. Reception management and security aspects are also thoroughly explored.
Who should attend?
Headquarters or branch receptionists, their deputies and assistants will enjoy this humorous and revealing course. However due to increasingly demanding caller expectations in these days of direct access – many people have a direct line, constantly receiving calls from customers, suppliers and colleagues. This means that anyone who may be in a position to answer the telephone as a representative or ambassador of the organisation will take great benefit from the key messages contained in this entertaining and inter-active event.
By the end of the course, delegates will be able to:
THIS COURSE CAN BE DELIVERED ONSITE.
For more information, or to book a place on this course, call us on 01604 490470 or email firstname.lastname@example.org. Chamber members can book online.
9th Jul 2018
Northamptonshire Chamber, Room: Conference Suite
09:30 – 17:00Book Now