Secretaries of Excellence


Secretaries and Personal Assistants are often the first point of contact for customers in many companies. It is important that a good first impression is made at this point of contact. This course will take you through the skills needed to make sure that the all- important first impression is a good one.

Why attend?

This one day course will support, motivate and empower secretaries and administrators to maximise their effectiveness within the organisation. It introduces a range of management skills and techniques which enhance productivity and develop interpersonal relationships within the workplace.

Who should attend?

Anyone who is in, or is interested in, a secretarial or administration role within an organisation and is keen to maximise their personal effectiveness and potential.

Topics covered include:

  • Time management
  • Communication skills
  • Effective correspondence
  • Managing the manager
  • Managing stress at work
  • Assertiveness
  • Personal Image

By the end of this course you will be able to…

Perform the secretarial or administration role you are involved in, with improved effectiveness and efficiency. You will gain a wider understanding of the organisation and environment in which it operates and your role within this. You will gain improved communication skills and greater understanding of barriers to effective communication.For more information, or to book a place on this course, call us on 01604 490470 or email Chamber members can book online.






9th Jul 2018

Developing Assertiveness Skills

Northamptonshire Chamber, Room: Conference Suite

09:30 – 17:00

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11th Sep 2018

Customer Service on the Telephone

Northamptonshire Chamber

09:30 – 17:00

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9th Oct 2018

Minutes Made Easy

Northamptonshire Chamber

09:30 – 17:00

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