Key Account Management

The purpose of this 2 day course:

To deliver a practical and active learning opportunity to develop different perspectives in relation to key account management and to implement strategies to manage clients communications with more knowledge. To provide an effective customer relationship.


Organizations will be able to see their account managers provide a more effective communication strategy for the clients. Resulting in a more tailored effective proactive approach to their account management. Though skills learnt on the course account managers will be able to ensure their interactions with clients hit the mark each time, saving everyone time and effort along with sustained revenue and cost savings to the organizations.

Who is this for?

Any business who operates an account management method of customer management who is open to considering new ways of thinking and self development for their staff. Which in turn supports the goals of the business.

Topics covered:

  • Reviewing and understanding the strategic role of the key account manager in your organization
  • Developing a deeper understanding of the customer
  • Unlocking communication skills to facilitate, challenge and champion
  • Looking at behaviour strategies for successful account management
  • Development of skills and tips to counter apathy, conflict and gate keepers

By the end of this course delegates will be able to:

  • Gain the ability to understand communications from a new perspective
  • Gain insight to how to communicate with clients to support more productive business relationships
  • Understand their impact on clients and your business in providing continuity to account management to all
  • Leave with new ways of thinking and strategies to undertake the Account Managers role

This course is available as a bespoke delivery, for more information call us on 01604 490470 or email






15th May 2019

Customer Service on the Telephone

Northamptonshire Chamber

09:30 – 17:00

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12th Jun 2019

Minutes Made Easy

Northamptonshire Chamber

09:30 – 17:00

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19th Jun 2019

Helping Difficult Customers!

Northamptonshire Chamber

09:15 – 17:00

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4th Jul 2019

Developing Assertiveness Skills

Northamptonshire Chamber, Room: Conference Suite

09:30 – 17:00

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