Developing Assertiveness Skills

Assertiveness Skills (1 day)

Most of us have at least one person in our life whom we can’t communicate as effectively with as we would wish to. When this happens, it stops us achieving our own goals, our team goals, and can leave us feeling inadequate, stressed and angry. This course identifies the behaviour patterns that lead to these situations. It is a pragmatic course, built around action learning, enabling individuals to apply their own answers to their own communication goals.

Who should attend:

Anyone, this course suits all levels of attendees.

By the end of the course delegates will be able to:

Identify behaviours in themselves and others that lead to non-assertive behaviour

Identify their own social style/personality style, and the dominant style of others

‘Flex’ their social style to make bad relationships good and good relationships even better

Use a variety of assertiveness skills to deal with people

Accept and flow with both aggressive and submissive behaviour

Project their own authority in an assertive way

Gain confidence in group situations

Learn how to influence difficult people to ensure positive gains for all

Influence situations using effective body language and tone of voice

Visualise their future self managing a variety of communications/situations effectively

Set goals to enable their ideal future self manage relationships

Specific Course Content:

Identify different types of interpersonal behaviour

Understand and change your behaviour patterns

Techniques for managing dominant and difficult people

Develop a new assertive attitude when managing others

Body language and the voice

Using words to influence a situation

What is your preferred communication style? – Social Styles or Transactional Analysis

How to flex your social style to gain a different response

Visualisation - your future self, Action Learning, Co-coaching

Activities – the assertive response

This is a highly participative course, based around the needs of each individual attending.


For more information, or to book a place on this course, call us on 01908 733082 or email training@chambermk.co.uk. Chamber members can book online.

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23rd Feb 2022

Developing Assertiveness Skills

Northamptonshire Chamber

09:30 – 17:00

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