Most of us have at least one person in our life whom we can’t communicate as effectively with as we would wish to. When this happens, it stops us achieving our own goals, our team goals, and can leave us feeling inadequate, stressed and angry. This course identifies the behaviour patterns that lead to these situations. It is a pragmatic course, built around action learning, enabling individuals to apply their own answers to their own communication goals.
Who should attend:
Anyone, this course suits all levels of attendees.
By the end of the course delegates will be able to:
Identify behaviours in themselves and others that lead to non-assertive behaviour
Identify their own social style/personality style, and the dominant style of others
‘Flex’ their social style to make bad relationships good and good relationships even better
Use a variety of assertiveness skills to deal with people
Accept and flow with both aggressive and submissive behaviour
Project their own authority in an assertive way
Gain confidence in group situations
Learn how to influence difficult people to ensure positive gains for all
Influence situations using effective body language and tone of voice
Visualise their future self managing a variety of communications/situations effectively
Set goals to enable their ideal future self manage relationships
Specific Course Content:
Identify different types of interpersonal behaviour
Understand and change your behaviour patterns
Techniques for managing dominant and difficult people
Develop a new assertive attitude when managing others
Body language and the voice
Using words to influence a situation
What is your preferred communication style? – Social Styles or Transactional Analysis
How to flex your social style to gain a different response
Visualisation - your future self, Action Learning, Co-coaching
Activities – the assertive response
This is a highly participative course, based around the needs of each individual attending.
For more information, or to book a place on this course, call us on 01908 733082 or email email@example.com. Chamber members can book online.