Developing Assertiveness Skills

The Purpose of the Course

This workshop aims to enable you to be more effective in your communication skills. To be positive and competent in the workplace and outside it, by learning to be firm but fair with your colleagues.

It will help you make a plan for realistic change and enable you to realise the benefits of non agressive assertive behaviour. You will learn to say no effectively, give and receive criticism and recognise and deal with fear in a positive way.

Benefits for the organisation

Assertiveness skills are a vital life skill and can therefore be used in all aspects of life from work to relationships outside of work in the family, with friends and in social situations.

Having an understanding of assertiveness and being able to be assertive will boost your confidence and give you every chance of getting the best outcomes from situations.

Who is this course for?

Due to the importance of this skill it is relevant to all, whether in work or not. It is often attended by those whose roles require strong assertiveness skills such as customer service, management and education.

Topics Covered:
By the end of the course delegates will be able to:
What recent delegates has to say:

  • Defining what assertiveness is and is not
  • Understanding why people behave the way they do
  • Learning the key components of assertiveness and how to use them
  • Have a renewed confidence, and techniques to stand up for yourself in any situation
  • The ability to calm aggression or overcome passivity
  • The respect of your colleagues as you start saying what you really mean, even in difficult situations.
  • A checklist to guide your behaviour in practice

“The course covered all the aspects I wanted to cover and more, I would definately recommend” Billing Finance Ltd Sharon Tee

For more information, or to book a place on this course, call us on 01604 490470 or email Chamber members can book online.






4th Jul 2019

Developing Assertiveness Skills

Northamptonshire Chamber, Room: Conference Suite

09:30 – 17:00

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12th Sep 2019

Customer Service on the Telephone

Northamptonshire Chamber

09:30 – 17:00

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10th Oct 2019

Minutes Made Easy

Northamptonshire Chamber

09:30 – 17:00

Book Now

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