The purpose of the course:
In this competitive economy it is essential that you attract and keep clients. Customer Service is a critical part of this process.
A telephone conversation may be the only contact you have with your customers or incoming enquiries, it is therefore essential that you master the skills to keep the conversation flowing; obtain important information and ensure your customer - or potential customer - leaves the call with a good impression of your company.
Benefits to the organisation:
Ensure that employees portray a positive company image and deal with telephone callers effectively.Improve the quality of your brand by increasing employee communication skills and confidence in handling customer enquiries.
Who is this course for?
This course is essential for anyone who is the first port of call for incoming enquiries and those who are in daily contact with customers over the telephone.
By the end of the course, delegates will be able to:
For more information, or to book a place on this course, call us on 01604 490470 or email firstname.lastname@example.org. Chamber members can book online.